GOODYEAR LIMITED WARRANTY

Goodyear provides a limited warranty for all Goodyear branded passenger tyres and light truck tyres purchased from its authorised retailers for use in Sri Lanka

Warranty Period: 

6 years from the date of manufacturing.

STEPS TO APPLY FOR A CLAIM OR AN ADJUSTMENT:

To Apply for a Warranty Claim or an Adjustment, simply go back to the store of purchase and let them verify whether the tyre is claimable.

Conditions:

  • • The store of purchase may contact the Goodyear Authorized Distributor for further investigation if tyre eligibility for warranty claim needs further verification
  • • The decision of Goodyear or the Authorized Distributor is final
  • • Information that may required from claimant:
  •    • Your name, mobile number and email address
  •    • Description of vehicle license plate number, make, model and year
  •    • Description of tyres model and size

In the event the tyres are found to have manufacturing defects, Goodyear or the Authorized Distributor will, at its option, provide the customer with either:

1) Free tyre replacement:

  • • A one to one replacement will only be extended to customers with proof of purchase (show of original invoice is needed)
  • • To qualify for the free tyre replacement, the remaining tread depth must not be less than 7mm (average across the surface of the affected tyre).
  • • Replacement is granted for the affected tyre only.
  • • Tyre will be replaced with a similar Goodyear tyre (same pattern and size but different date of manufacturing).
  • • The affected tyre must be retained by the store of purchase

2) Cash refund:

  • • A cash refund will be extended to customers with proof of purchase (show of original invoice is needed)
  • • The remaining tread depth must be above 1.6mm (average across the surface of the affected tyre).
  • • Refund is granted for the affected tyre only.
  • • The refund will be based on Goodyear’s recommended retail price list or the original invoice price whichever is lower.
  • • Customers can use the refund to offset the purchase of a new tyre from the Authorised Service Centre.

2a) 100% Cash refund:

If the store does not have a similar Goodyear tyre (same pattern and size) for replacement and the remaining tread depth of the affected tyre is above 7mm (average across the surface of the tyre), the claimer is entitled to a 100% cash refund.

  • • To qualify for the 100% cash refund, the remaining tread depth must be above 7mm (average across the surface of the tyre).
  • • Refund is granted for the affected tyre only.
  • • The refund will be based on Goodyear’s recommended retail price list or the original invoice price list, whichever is lower.
  • • VAT will not be refunded.
  • • The affected tyre must be retained by the Authorised Retailer or Authorised Distributor.

2b) Pro-rated adjustment (partial refund):

  • • A pro-rated adjustment with partial refund will be extended to customers with proof of purchase (show of original invoice is needed).
  • • To qualify for the partial refund, the remaining tread depth must be between 1.6mm to 7mm. (average across the tyre surface).
  • • Refund is granted for the affected tyre only.
  • • The refund will be based on Goodyear’s recommended retail price list or the original invoice price, whichever is lower.
  • • VAT will not be refunded.
  • • The affected tyre must be retained by the Authorised Retailer or Authorised Distributor.

Example:

  • • Remaining tread depth is at 4mm (average across the surface of the affected tyre)
  • • (4mm – 1.6mm) / 8mm = 30%
  • • Goodyear’s recommended retail price or the original invoice price for the tire is LKR10,000 before VAT.
  • • Customer will only receive a partial refund of LKR10,000 x 30% = LKR3,000.
  • • The refund can be used to offset the purchase of new tyre/tyres from the Authorised Retailer
What is not covered by this limited warranty?

This Limited Warranty does not cover damage or irregular wear and tear caused by or arising from:

  • • Accident including puncture, cut, impact break, bruise, bulge etc.
  • • Improper use or operation, including, without limitation: Improper use such as racing, overloading, improper inflation pressure, fitting not according to the specification of the car or wheels manufacturer, misapplication, negligence, and alterations to the tyre.
  • • Insufficient or improper maintenance, including, without limitation: Failure to rotate tyres regularly, wheel misalignment, worn suspension components, improper tyre mounting or demounting, tyre/wheel assembly imbalance, or other vehicle conditions, defects, or characteristics.
  • • Contamination or degradation by petroleum products or other chemicals, fire or water.
  • • Improper repair. Improper repair voids this Limited Warranty.
  • • If the tyre has less than 1.6mm tread depth, this limited warranty will no longer apply.
  • • The affected tyre must be retained by Goodyear’s Authorised Retailer or the Authorized Distributor in Sri Lanka
  • • Any tyre intentionally altered after leaving Goodyear factory to change its appearance e.g. white inlay on black tyre
  • • The VAT paid is not covered under this Limited Warranty
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